Monday, May 11, 2009

Arctic Circle

If any of you visited the South Jordan Arctic Circle during the spring of 1999, I may have taken your order. If you had the patience to wait nearly 20 minutes for you food, regardless of what you ordered, you may have even enjoyed a decent "fast" food meal.

I love Arctic Circle's food, but the fact that they only employ irresponsible teenagers to operate their stores has made it hard to justify eating there. The possibility of having a drug-addict know-nothing fixing my cheeseburger was always a little disconcerting, but didn't always stop me from testing my luck at the place. The wait time is what really killed my desire to dine in or take out. How could I spend so much precious time waiting for a cheeseburger when another delicious—and efficient—restaurant option was just down the road?

Despite the possibility of wasting my time, I went with friends Spencer, Kyle and Kyle's brother-in-law, Nick, to the Arctic Circle in Riverton. As a rival store, I seldom ate there 10 years ago, but now those feelings have faded. Thank goodness they have, too. I've never had such customer service at a fast food restaurant ever. Let me tell you about it:

  • First, almost everyone working there was an adult. This goes a long way in the fast food business. Adults are better employees than children.

  • After ordering my small Lime Squeeze and not getting it right away, I was upgraded--for free--to a jumbo size Lime Squeeze.

  • Once it was clear that my party was finished with our meals, a server came by our table and said, "Are you guys about ready for your courtesy cones?" Wow! Free ice cream and none of us even had to ask for it.

  • A few minutes later, another employee came to our table and asked "Can I get those trays out of your way?" Wow! They totally bussed our table for us.

  • This is all in addition to the fact that the restaurant was spotless (including the bathroom).

If you don't mind a boiled hamburger, please eat at the Riverton Arctic Circle. I hope you have as good an experience as I did.